Refund & Cancellation Policy

First-time customers may request a full refund within 7 days of their initial purchase by emailing billing@node4.io from the account email. Applies to your first subscription plan or first bandwidth purchase only.

Card and PayPal subscriptions renew automatically each billing cycle. Bitcoin cannot be collected from your wallet, so a Bitcoin plan does not renew on its own unless your account credit covers the renewal in full; otherwise you pay the renewal invoice from your dashboard. Cancel anytime from Plans or Settings → Manage Subscriptions or by emailing billing@node4.io. Cancellation stops future renewals; your plan stays active until the end of the current paid period. We never cancel a subscription for an unpaid renewal: your proxies stop on the renewal date and their IPs are held for 14 days, and paying inside that window restores the same IPs. After that the IPs are released and the plan stays paused on your account; paying the renewal then resumes it with fresh IPs and a new billing period from the payment date. After the initial 7-day window, charges for the current period are non-refundable except where required by law.

Consumable and non-refundable once any portion is used. Fully unused add-ons may be refunded within 7 days at our discretion.

Email billing@node4.io with your account email and order details. Eligible refunds are returned to the original payment method within 5 to 10 business days.

Refunds are void where an account is terminated for violating our Terms or Acceptable Use Policy.